FAQ:

1. Is there a physical shop with a storefront?
   Concord-Computing specializes in on-site IT support, similar to services like Geek Squad but with a more personalized, customer-focused, comprehensive, and high-quality approach. For advanced repairs and direct drop-offs, a personalized and ultra-conveinent pick-up and drop-off service is also offered to fit your availability.
   
   

2. How are driving distances calculated?
   Driving distances are based on the quickest driving route from the service hub near Lake Perris and Ramona Expressway to your location. If you’re on the edge of two zones or it is not clear, the closer zone’s travel tier will apply for your convenience.
   
   

3. What if I need numerous visits for a multi-day project?

   Rates for travel are negotiable for longer project reservations or consistent repeat visits.
   
   

4. Can I drop off my device and pick it up myself?
   Yes. Just contact Elijah and set up an appointment to meet and drop off your device. Your repair will be handled with consistent updates, and you'll be informed when to pick it up or arrange a personalized return.
   
   

5. Do you offer fully remote services like remote assistance or phone consultation?

   Yes, remote assistance, phone consultation, and even research or other off-site IT project help are offered to customers all around the globe without any travel need.